The Smart Voice Summit Paris, France: 1st-2nd February, 2018 smart voice summit 2018
BY smartly.AI
SPONSORED BY smartly.AI
Pushing the Voice Industry Forward
Why attend

Voice represents the next major interface for communication between humans and machines, and a major new client touchpoint for companies.
For two days we will bring together the entire voice community for a quality and content driven event, in order to discuss current and future trends, developments and challenges within the industry.

Ag enda





9:00

Registration / Coffee

9:30 - 9:40

Welcome Keynote

Hicham TAHIRI, Smartly.AI, CEO

9:40 - 10:00

Embracing the Voice Revolution

The AI revolution has just started, and it's leading with voice. We'll look at the state of virtual assistants today, envision what it will look like tomorrow and discuss how to start preparing for it.
Peter Hodgson, Google, Senior UX Design Lead | Lionel Mora, Google, Product Marketing Google Assistant EMEA

10:00 - 10:20

The New Normal: How Brands Must Leverage AI and Voice to Stay Relevant and Accessible

What Brands Need to Know About AI and Voice: Voice is the most important consumer communications channel since the web. It will even surpass social in importance. What do brands need to know, why should they care and what are the emerging best practices for leveraging voice to drive consumer engagement.
Bret Kinsella, Voicebot.ai, Editor and Founder

10:20 - 10:50

Why every company needs a voice application

Discover why voice applications are essential for your company in 2018
Bradley Metrock, VoiceFirst.FM, CEO | Jess Williams, Opearlo, Co-founder & CEO | Tilmann Böhme, Future of Voice, Founder | Quentin Delaoutre, Consultant, Voice Application Expert

10:50 - 11:10

Creating differentiation in your market with voice experiences

The voice first revolution has started, and you won't be able to live without having a major voice strategy. At Deezer, we are changing the way music lovers consume music, building unique voice experiences. Discover how you can leverage voice platforms to bring value to your users and create differentiation in a highly competitive market.
Mathieu Lima, Deezer, Platform Product Manager

11:10 - 11:25

Coffee break

11:25 - 11:45

Alexa Everywhere

We’re in a golden age of Machine Learning and AI and Voice is a big part of the future. At Amazon, we believe that voice will fundamentally improve the way people will interact with technology. It can make the complex simple—it’s the most natural and convenient user interface and provides delightful experiences for your customers.
Max Amordeluso, Amazon, EU chief Alexa Evangelist

11:45 - 12:05

Why Europe needs a Voice assistant

While more and more people share their voice, intents and emotions with Voice assistants, there is an increasing need for a European proposition in order to capitalize on local data and ecosystems.
Didier Cadic, Orange, Djingo Marketing and Business Development

12:05 - 12:25

Multi modal interfaces and the future of voice

With the proliferation of voice as an interface, we are starting to really understand the power of voice to complete complex tasks that take multiple steps, to get direct access to content without having to navigate and for scenarios where alternative input is hard, impossible, or unsafe like driving. Each device we interact with has its set of opportunities - whether it is a touch screen, a TV, a car, or as part of a mixed reality experience. This talk will look at some of the principles, opportunities and challenges for designing experiences on different devices.
Karen Kaushansky, Consultant, Experience Design Leader

12:25 - 14:00

Lunch

14:00 - 14:20

Fail fast, fail cheap, making voice apps the guerrilla way

Whether you’re building or commissioning voice apps, come learn about how to maximise your chances of success with minimal effort, using the Wizard of Oz method.
Ben Sauer, Clearleft, UX Designer and Product Strategist

14:20 - 14:40

Interrupting (is) the future

Let's have a look under the covers at a simple question with complex ramifications. It enables rich, engaging, useful interactions, as well as awful user experiences. It puts a significant burden on our own systems. It is (maybe) resisted by the major digital assistant providers. It is the future.
Chris Gathercole, Financial Times, Head of FT Labs

14:40 - 15:10

Voice for Media

Discover how the media is taking advantage of voice applications in order to create a seamless and consistant user experience.
Dustin Coates, Algolia, Engineer, Solutions | Bradley Metrock, VoiceFirst.FM, CEO | Aurélien Capdecomme, 20 Minutes France, CTO | Pippa Rimmer, Radio France, Head of App Products | Henry Cooke, BBC, Senior Producer / Creative Technologist

15:10 - 15:40

Voice for Retail

How and why are voice applications being used in the commerce sector? Listen to the advantages and challenges from industry pioneers who have already created their app.
Guillaume Rio, Technology and Partnership Manager, Echangeur | Pascal Chabret, Boulanger, Director Of Innovation and New business | Olivier Barth, Sephora, Digital Transformation Director | Renaud Joly, La Redoute, Head of Artificial Intelligence | Elisabeth Marette, Artefact, Consulting Director - Digital & Data marketing

15:40 - 16:10

Voice for Transport

Discover how voice applications are transforming the transport sector.
Laurent Dunys, The Bot Studio, Founder | Benoit Bouffart, OUI.SNCF, Product Director CPO | Morgan Joubert, PSA Peugeot Citroën, HMI Designer, UX Lead | Charles Cadbury, Dazzle, Co-founder

16:10 - 16:25

Coffee break

16:25 - 16:45

Why games are the first killer app for voice?

How do you get engage users and win loyal fans in a ecosystem where discovery and retention is poor? Simple, build a game that people want to play. Discover how every voice experience can harness the power of games to connect with their customers.
Tom Hewitson, Labworks.io, Founder

16:45 - 17:15

Startup Spotlight

Ten of the most innovative voice focused startups will showcase their products/services during a 3 minute pitch!

17:15 - 17:30

Closing words

Karim Lourci, Smartly.AI, Co-founder and Head of Sales

17:30

Smart Voice Cocktail

9:00 - 12:00

Google Design Sprint for Conversational Interfaces

Natural language conversational interfaces are emerging as a powerful new way for people to interact with digital services. In order to design a natural user interface, we need to apply a human-centered design approach. In this hands on design sprint you will learn how to design and prototype a voice conversation action using new Google Design Sprint methodologies. We’ll start from the theory and principles of social interaction, and then start crafting the personality and dialog of your conversational agent. You’ll also learn the investigative rehearsal methodology to rapidly prototype the conversation, putting yourself in the user’s shoes to better understand their ideas, thoughts and emotions throughout the interaction.
Andrew Watson, Google, Conversation Designer on Google Assistant | Marc Paulina, Google, UX Designer on Google Assistant for Wear | Peter Hodgson, Google, Senior Interaction Designer | Darla Sharp, Google, Conversation Designer on Google Assistant | Rose Grundy, Google, Partner Technology Manager

12:00 - 12:45

Cross Platform Voice Application Creation

Discover how to create and deploy a voice application on the most popular voice assistants.
Adbulhamid Hassan, Smartly.AI, Product Manager | Maaike Dufour, Smartly.AI, Conversational UX Design | William Bailey, Smartly.AI, Partnership Director

12:45 - 14:00

Lunch

14:00 - 14:45

Why personalized voices are essential for customer experience

Speech is the most natural interface for objects that think, communicate and store information and voice first interfaces are reinventing the way we engage with devices. Talking with personalized voices that adapt to the context, perfectly interact with users whatever their age and skills, is essential to provide a smart user talking experience. Come and have an insight of how you can use custom and personalized voices for a company, a brand or a specific application domain to provide customers a personalized and differentiated experience.
Remy Cadic, Acapela Group, VP Sales

14:45 - 15:30

Emotion Detection and Voice Technology applied to Customer Support – a Design Thinking Approach

We look at Design Thinking as one methodology that has proven to be valuable in the innovative process for Deutsche Telekom AG in the area of digital assistants. VUI.agency is supporting Deutsche Telekom on this way and will highlight how they identify the benefits of voice with their clients. We take a look at applying Design Thinking to gauge the future application scenarios and potentials of emotion detection and voice assistants while placing utmost importance on transparency towards users, the additional value created for users, as well as acceptance by users.
Dr. Christoph Esslinger, VUI.Agency, VUI Design | Ole Heydekamp, Deutsche Telekom, Creative Director

15:30 - 16:30

Do you want to develop your first skill for Alexa?

Join us for an introduction to building compelling voice experiences for Alexa, the service that powers millions of devices, including Amazon Echo and Echo Dot. The day features an intro to Alexa and an in-depth training course on building skills with the Alexa Skills Kit (ASK), a collection of self-service APIs, tools, documentation and code samples that make it fast and easy for you to add skills to Alexa. Furthermore, we will guide you through the process of publishing your skill to the UK Amazon Skill store. This session is aimed at those who haven't built an Alexa skill before.
Max Amordeluso, Amazon, EU chief evangelist | David Low, Amazon, EU Head of Solutions Architecture

16:30 - 16:45

Coffee break

16:45 - 17:15

Voice Design Best Practices

Every application and usage for voice is only as good as the use case. Learn how to apply Design Thinking methods in order to decide which use cases are made for voice and add value for the users.
Tilmann Böhme, Future of Voice, Founder

* All workshops will take place at the following address: 19 boulevard Poissonnière 75002 Paris

our sponsors

speakers
Max Amordeluso
EU chief evangelist Amazon
Tilmann Böhme
Founder FutureOfVoice
Benoit Bouffart
Product Director CPO OUI.SNCF
Charles Cadbury
Co-founder Dazzle
Didier Cadic
Djingo Marketing and Business Development Orange
Remy Cadic
VP Sales Acapela Group
Aurélien Capdecomme
CTO 20 Minutes France
Pascal Chabret
Director Of Innovation and New business Boulanger
Dustin Coates
Engineer, Solutions Algolia
Henry Cooke
Senior Producer / Creative Technologist BBC
Quentin Delaoutre
Voice Application Expert Consultant
Laurent Dunys
Founder The Bot Studio
Dr. Christoph Esslinger
Head of VUI Design VUI.Agency
Léa d'Eramo
Digital Transformation & CRM Project... Sephora
Chris Gathercole
Head of FT Labs Financial Times
Rose Grundy
Partner Technology Manager Google
Tom Hewitson
Founder Labworks.io
Ole Heydekamp
Creative Director Deutsche Telekom AG
Peter Hodgson
Senior Interaction Designer Google
Renaud Joly
Head of Artificial Intelligence La Redoute
Morgan Joubert
HMI Designer, UX Lead PSA Peugeot Citroën
Karen Kaushansky
Experience Design Leader Consultant
Bret Kinsella
Editor and Founder Voicebot.ai
Mathieu Lima
Platform Product Manager Deezer
Karim Lourci
Co-founder and Head of Sales Smartly.ai
Elisabeth Marette
Consulting Director - Digital & Data marketing Artefact
Oscar Merry
Co-founder and Head of Technology Opearlo
Bradley Metrock
CEO VoiceFirst.FM
Lionel Mora
Product Marketing Google Assistant EMEA Google
Marc Paulina
UX Designer on Google Assistant for Wear Google
Pippa Rimmer
Head of App Products Radio France
Guillaume Rio
Technology and Partnership Manager Echangeur
Ben Sauer
UX Designer and Product Strategist Clearleft
Darla Sharp
Conversation Designer on Google Assistant Google
David Low
EU Head of Solutions Architecture Amazon
Hicham Tahiri
Co-founder and CEO Smartly.ai
Andrew Watson
Conversation Designer on Google Assistant Google
Jess Williams
Co-founder & CEO Opearlo

media partners

practical information

Location

BNP, 14 Rue Bergère, 75009 Paris

Contacts

General
melissa@smartly.ai
Partners/ speakers/ media
kathryn@smartly.ai

Organizers

CONTACT US